Frequently Asked Questions
Find answers to all your questions here
There are several types of visual IVR systems. One Smart Star visual IVR is a simple mobile application that can be installed on your iPhone, Android or Windows phone. The customer can browse through the menus that are defined by the company to find information they are looking for. Dialling a short code will connect them to one of the company’s customer care and support agents.
No, the OSSN solution is simply a bridge to your selected communication and marketing channels. We do not enter your environment at all; therefore, no integrations are required.
No, your customers do not need to download the App first to have access to your Star Number. They can call the * 4-digit number and they will be connected directly to your Customer Care or Customer Service line.
Our Star Phone App is cloud hosted, and no data is collected or stored.
No, we do not collect, record or store any customer data.
You can put your *4-digit number on all your marketing promotions or campaign materials to encourage participation and awareness.
One Smart Star can collect and analyze user browsing data, so that you can improve your application and services.
To get an OSS number, you can either call *6776 or Tel:+254727275595 submit an order form by filling one in on our website, or send an e-mail to nathaniel.mongare@onesmartstar.com
OSS number can be obtained by any legal or natural persons legally operating in the country, including entities and organizations, private companies, state authorities, and others.
Yes, it is possible.
All telecommunications operators operating in the country support OSS numbers.
No, there are no additional charges, clients are only charged on-net prices based on their tariff. For connection to Toll free numbers, clients will not incur any charges.
No, nothing from your existing telephone system and arrangement needs to be altered when your business decides to use the One Smart Star Number service.
When you get a Star number, you don't need any equipment. It's even possible to connect the OSS number to an existing call centre, you do not need to get a new dedicated line for your OSS number.
Yes, the choosing these numbers is free, and the format is 0001–9999. Charges will apply for setup and OSS number package selected.
Absolutely, your business can choose the One Smart Star Number that meets your needs.
You can get a separate Star number for each brand, or you can establish a call centre (IVR) for those brands on a single Star number.
No, Star numbers do not work outside the country.
Each implementation depends on the client requirements and those are taken into account. The Visual IVR is fully brandable and customizable to suit the clients’ needs.
The OSSN™ service is aimed at business customers or government entities that have an extensive and frequent dialog with their customers.
Businesses that advertise their products/services through various media channels and would like to encourage consumers to call them more frequently.
